Privacy Policy

Effective Date: July 20, 2026

This Privacy Policy explains how Riptide Rails (“Riptide Rails,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit our website, create an account, place an order, join a mailing list or product waitlist, contact us, or otherwise interact with us.

Information We Collect

We may collect information that you provide directly to us, including:

• Name
• Email address
• Telephone number
• Billing and shipping addresses
• Account and login information
• Order details and product selections
• Transaction and payment-status information
• Checkout certifications
• Customer-service communications
• Return, refund, and warranty information
• Mailing-list and product-waitlist registrations
• Product reviews and questions
• Affiliate applications and referral information
• Photographs, videos, documents, or other files you choose to submit

Payments are processed by third-party payment processors made available through our ecommerce platform. Riptide Rails does not intentionally store complete payment-card numbers on systems that we independently operate. We may receive limited transaction information, such as the payment method, authorization status, transaction identifier, payment status, and partial card details.

When you use our website, our ecommerce platform and service providers may automatically collect technical and website-usage information, including:

• Internet Protocol address
• Approximate geographic location
• Browser and device information
• Operating system
• Pages viewed and links selected
• Referring website or source
• Dates and times of visits
• Shopping-cart and checkout activity
• Account and session information
• Affiliate or referral information
• Cookies and similar identifiers

If you use a website sharing feature to send product information to another person, we may use the recipient’s email address to transmit the message you requested and operate that feature.

How We Use Information

We may use personal information to:

• Process, verify, fulfill, ship, and document orders.
• Process payments, returns, refunds, and warranty requests.
• Provide customer service and respond to inquiries.
• Create and maintain customer and affiliate accounts.
• Manage mailing lists, product waitlists, reviews, and product questions.
• Communicate about orders, shipping, payments, returns, refunds, warranties, accounts, product availability, policy changes, and inquiries.
• Verify compliance with age requirements, shipping restrictions, geographic restrictions, and company policies.
• Detect and prevent fraud, suspicious transactions, prohibited purchases, attempts to evade shipping restrictions, website misuse, and security incidents.
• Operate, maintain, analyze, troubleshoot, and improve our website and services.
• Maintain appropriate transaction, tax, accounting, warranty, compliance, and business records.
• Enforce our Terms and Conditions, protect our rights, and comply with applicable law.

How We Share Information

We may share personal information with categories of third parties that assist us in operating our website and business, including:

• Ecommerce hosting and website-service providers
• Payment processors
• Fraud-prevention providers
• Shipping carriers and delivery providers
• Email and customer-communication providers
• Website analytics providers
• Information-technology providers
• Accountants, insurers, and professional service providers

These providers receive information as reasonably necessary to perform services for Riptide Rails and process information according to their own agreements, privacy policies, and legal obligations.

We may also share information when reasonably necessary to:

• Complete an order or provide a service you requested.
• Comply with applicable law or respond to a lawful request.
• Investigate suspected fraud, unlawful activity, or website misuse.
• Protect the rights, property, or safety of Riptide Rails, our customers, or others.
• Complete a merger, sale, financing, reorganization, or transfer of business assets.

Riptide Rails does not sell customer mailing lists or personal information for monetary consideration, and we do not rent customer information to third parties.

Cookies and Google Analytics

Our website and service providers may use cookies and similar technologies to operate website features, remember site-access and account preferences, maintain shopping carts, process checkout, prevent fraud, measure website activity, and track qualifying affiliate referrals.

Some cookies are necessary for customer accounts, shopping carts, and checkout to function properly. Disabling cookies may prevent portions of the website from operating correctly.

We use Google Analytics to understand how visitors interact with our website and to evaluate website traffic and performance. Google Analytics may collect session activity, pages viewed, approximate geographic location, browser and device information, and cookie or similar identifiers.

Google processes information according to its own terms and privacy policies. You may be able to limit cookies or Google Analytics through your browser settings or Google’s available opt-out tools.

Online Tracking and Do Not Track Signals

Some web browsers provide a “Do Not Track” signal or similar mechanism intended to communicate a visitor’s preference regarding online tracking.

Because there is not currently a uniform industry standard governing these signals, our website does not currently respond to all browser-based Do Not Track signals.

Third-party providers, including Google Analytics and our ecommerce service providers, may collect information about your interactions with our website through cookies and similar technologies. These providers may also collect information about online activities over time and across different websites or online services, as described in their own privacy policies.

Reviewing or Updating Your Information

You may review or update certain account information by signing into your customer account.

Questions and privacy requests may be submitted through our Contact Us page. We may request information reasonably necessary to verify your identity and process your request.

We will respond to verified requests as required by applicable law. We may deny or limit a request, or retain certain information, when permitted or required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers, or legal obligations change.

The updated policy will be posted on this page with a revised effective date. Material changes may also be announced through the website or another reasonable method.

Contact Us

Questions or requests concerning this Privacy Policy may be submitted through our Contact Us page or mailed to:

Riptide Rails
PO Box 71492
Albany, GA 31708
United States