Return Policy

Returns 
To be eligible for a return, your item must be returned within 14 days, unused, and in the same condition that you received it. Shipping costs are non-refundable. 

To initiate the return process, please send an email to sales@riptiderails.com so that we can provide you with a return shipping label. In your email please include your name, order number, and the item(s) being returned.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your return. 

If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5 business days. The cost of return shipping will be deducted from your refund.

If your return is rejected, we will contact you in an attempt to reach a resolution.


Late or missing refunds
If you haven’t received a refund within 5 business days, contact your bank or credit card issuer. Depending on your bank or credit card issuer's processing time, it can take anywhere from 5-10 business days to show up in your account.

If you’ve done this and still have not received your refund, please contact us at sales@riptiderails.com.

Exchanges
We do not offer direct exchanges. If you need to exchange a product, please return your original purchase by referring to the Returns section and submit a new order for the correct item(s).